Welcome to
Pet Care Club of
Lake Norman–Concord
Our mission is to care for pets in a way that supports our community—neighbors helping neighbors through safe, enrichment-focused in-home pet care, clear communication, and Sidekicks who show up like family.
Proof In Action
For four years, we’ve put our mission into action—rescue bags at adoption events (and extras donated to local shelters), Hurricane Helene relief donations, and optional paid shelter volunteer hours for our Sidekicks (up to two hours a month). We’re here to raise the standard of pet care through education and community-minded service.
Meet Our Team
Holly Merkel
Owner
Holly is a former teacher turned full-time animal advocate and the heart behind Pet Care Club of Lake Norman-Concord, where she helps pets thrive with enrichment, consistency, and connection. Alongside her husband, two daughters, and their rescue cats and poodles, she juggles schedules, snuggle pups, and creates joyful, personalized experiences that keep tails wagging across Charlotte, Lake Norman, and Concord.
Jerry Merkel
Position / Role
Jerry handles the not-so-fluffy side of the business — from payroll and insurance to all the legal bits that keep Pet Care Club of Lake Norman-Concord running smoothly. With a Bachelor’s degree in Business Administration and Spanish, and an MBA in Marketing, he brings strategy, structure, and steady support to the Club.
Melinda
Director of Customer Service
Melinda is the heart of our team — always ready with a helping hand, a kind word, and expert care. She’s Pet Tech CPR & First Aid Certified and brings her passion to every part of the job, from training new sitters to supporting clients through tough moments.
Whether she’s answering calls, checking in on pets, or mentoring the team, Melinda keeps clients, animals, and employees at the center of everything she does. We’re lucky to have her leading with love.
Casey
Manager
Casey brings calm confidence to every visit — and pets know it. She’s worked with shy, anxious, and formerly mistreated animals, helping them feel safe and loved through time, patience, and trust.
As our Tail-End Troubleshooter and Manager, she steps in when things get tricky and always finds a way to connect. She’s Pet Tech CPR & First Aid Certified and a steady presence for both pets and people.
Abby
Director of Pack Recruitment
As Director of Pack Recruitment, she carefully scouts, interviews, and welcomes new sitters into our “clubhouse.” With a professional yet personal touch, she ensures every new team member shares our values of compassion, reliability, and top-notch pet care. Abby is passionate about connecting people who love animals with families who need trusted, dependable support. Thanks to her leadership, our pack keeps growing stronger, one perfect fit at a time.
Lindsay
Director of Communications
Lindsay wears two important hats in our Club: making sure pets feel cozy and cared for during their overnight “pawjama parties,” and keeping our team connected and on schedule. She coordinates visits, ensures sitters have what they need, and keeps communication flowing smoothly between team members and clients. Her warm personality, attention to detail, and genuine love for pets make her a natural at balancing schedules while building strong connections. Thanks to Lindsay, every pup, kitty, and feathered friend gets the right care at the right time.
Dallas
Daytime Dog Buddy
Dallas is our go-to guy for daytime visits — whether it’s a power walk with a big dog or a check-in with a little lap pup. Known as our Big Dog Bestie, he brings calm confidence and quiet patience to every visit, helping pets feel safe, understood, and loved.
He’s Pet Tech CPR & First Aid Certified, so you can trust your pets are in knowledgeable, capable hands. From high-energy hounds to shy small breeds, Dallas delivers care with strength, gentleness, and a whole lot of heart.
Judy
Feline Specialist
With a heart full of purrs and pockets full of treats, Judy is our resident cat whisperer. A lifelong cat lover and proud Certified Cat Lady™, she has a sixth sense for understanding even the sassiest of kitties. Whether it’s a shy senior or a curious kitten, cats simply gravitate toward Judy’s calm, caring energy.
Tammy
Community Connector
Known for her gentle way with little dogs and her passion for connecting with fellow pet lovers, Tammy is a true ambassador for our furry friends in the community. You’ll often find her at local festivals, adoption events, or hosting fun pet-centered gatherings!
Lisa
Position / Role
With 20 years of veterinary technician experience, Lisa brings unmatched expertise and precision to our Club. Her sharp eye for detail and calm professionalism give both pets and parents peace of mind. Known for her charming British accent and steady approach, Lisa is always on top of every care routine, from medications to the smallest health cues. She sets the standard for thorough, reliable pet care — making her our “Proper Pet Pro” in every sense of the word.
Allysen
Gentle Paws Guardian
Allysen is perfect for shy kitties, seniors, and anxious pups. Her quiet, calm, and big, generous heart helps even the most nervous noses relax. Expect slow introductions, soothing routines, and those extra “I noticed” touches—like soft voices, gentle pacing, and cozy check-ins—that make pets feel safe and seen. With Allysen, pets settle, parents exhale, and the home feels a little more peaceful.
